Shipping Policy 🚚

Thank you for choosing Caffena Coffee for your coffee needs. Please review our shipping policy below to understand our processes and ensure a seamless experience.

Order Processing and Shipping Times:

  • Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

  • Shipping Confirmation: Once your order has been dispatched, you will receive an email notification containing shipment details, including the tracking number and the name of the courier company. You can track your order on the courier's website.

Shipping Charges:

  • We offer free carbon-negative shipping on all orders.

Delivery Timeframes:

  • You can expect your shipment to arrive within 2-3 working days (minimum) and by 7 working days (maximum) of placing the order. However, please allow additional days in transit for delivery, especially for remote areas or unexpected weather conditions.

Same Day Delivery:

  • We offer same-day delivery at a rational delivery charge within the Delhi NCR region. To avail of this service, please place your order before 2:00 PM. Orders placed after 2:00 PM will be delivered the next business day.

In-Store Pickup:

  • We offer in-store pickup for customers who prefer to collect their orders. Please inform us at least one hour before your intended pickup time. Our store is located at 202, 2nd Floor, Chandi Plaza, 234-A, Sant Nagar, East of Kailash, New Delhi, Delhi 110065, India. Store hours are Monday to Saturday, 10:00 AM–7:00 PM.

Order Tracking:

  • After your order is dispatched, you will receive a shipment confirmation email with tracking details. You can track your order on the courier's website using the provided tracking number.

International Shipping:

  • Currently, we only offer shipping within India and do not provide international shipping options.

Delivery Delays:

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact us at caffenaindia@gmail.com or call us at 011-41093023.

We value your support and are committed to providing you with the best coffee experience possible.