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At Caffena, our focus is complete customer satisfaction.

In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.

Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund from us.

Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

Cancellations on Caffena coffee orders will be considered if the request is made within 24 hours of placing an order.

Returns;

If you are unsatisfied with any purchase you have made from Caffena, simply contact us within 7 days of shipment on caffenaindia@gmail.com for a replacement or 100% refund of the purchase price back to your account.

However, please make sure to include:

1. Your name & Date of purchase
2. The items you would like refunded
3. The reason for the return (optional, but we’d love to use your feedback to improve our products)

Please note:

 All brewing equipment (except Espresso Coffee Machines) can only be refunded if it is returned back to us in new and unused condition.
 Refunds for coffee subscription purchases will be prorated based on the number of shipments remaining.
 Refunds are initiated within 3 days of notification. The amount of time it takes before the money is credited back to the customer's account depends on the clearing cycle of the customer.

 For brewing equipment warranty repair claims, the customer will be responsible for delivering the machine to our office in Delhi. We will cover the delivery back to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable);

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable);

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Kindly contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at caffenaindia@gmail.com.

Sale items (if applicable);

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable);

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at caffenaindia@gmail.com and send your item to Saimex Foods Pvt. Ltd., 203, 2nd Floor, 234-A, Chandi Plaza Building, Sant Nagar, East of Kailash, New Delhi- 110065, India.

Gifts;

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping;

To return your product, you should mail your product to Saimex Foods Pvt. Ltd., 203, 2nd Floor, 234-A, Chandi Plaza Building, Sant Nagar, East of Kailash, New Delhi- 110065, India. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.